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FAQ

FAQ

Covid-19/Holiday Update
As the crazy year comes to an end the demand for customized apparel is high. The record volume of online orders and the start of the holiday season also means that many shipping carriers are expecting delays for the next few weeks.We are doing everything possible to get your orders to you in a timely fashion but there may be delays that are out of our control. We are working closely with our Direct to Garment Printers and our shipping carriers to minimize any impact to you.  We will continue to provide you with the high standards for service you have come to expect. As always, the health and safety of our employees, customers and suppliers is our highest priority.  

What can be customized?

There are several aspects of the garment that can be customized. Tap the assets on the design to customize your personal 1 of 1 products. Check our How-To page for a quick video on how to use each product. Also check the quick announcement banner above and product description below each product for more detail. Please contact our team if you have any questions during the customization process. 

Garment Sizing

T-Shirt/Long Sleeve T-Shirt

Size

S

M

L

XL

2XL

3XL

Width (IN)

18

20

22

24

26

28

Length (IN)

27.5

28.5

29.5

30.5

31.5

32.5

 

Hoodie/Crew

Size

S

M

L

XL

2XL

3XL

Width (IN)

20

22

24

26

28

30

Length (IN)

27

28

29

30

30

32

 

Can I change or cancel my order?

In an effort to get your order to you as quickly as possible, we begin creating it as soon as your order is submitted. Orders cannot be changed or canceled as they are immediately sent to production. Please check your order for accuracy before submitting. 

Returns, Refunds & Title

Due to the custom nature of the product it is important that you carefully review your order prior to submitting it.  We guarantee the quality of our product. We will replace any defects or errors on our part at no charge, but we do not accept returns or exchanges for your incorrect selections of items, sizes, designs,, etc. If you have any questions while placing an order, please contact us so we can make sure that your order is accurate. At our discretion, a refund may be issued without requiring a return. In this situation, M Den does not take title to the refunded item

When will my order be printed and shipped?

Covid-19 has created a 5-10 business day delay. Delivery dates depend on your selection during checkout. Our delivery methods are listed below and include production and shipping time:

  • Standard delivery estimated in 8-10 business days
  • Preferred delivery estimated in 4-8 business days
  • Rush delivery estimated in 3-6 business days

Shipments to Alaska and Hawaii will take longer than the typical mainland transit times and are estimated to be delivered within 12-15 business days. Delivery times are not guaranteed.

Shipments to Canada estimated to be delivered within 12-15 business days. Shipping cost $15.00, plus 26.5% of order total for duties and taxes

How can I track my order?

You will receive an order confirmation via email upon placing your order. Once your order is printed & packed, you will receive a second email that includes a tracking number with a link so you can follow the delivery status of the package.

Order & Delivery Issues:

If there are any issues with your order, you have 30 days from the date of shipment to contact our team to address your concerns. Kindly note that we are not responsible for any damages to any merchandise once the item has been worn or washed.

Risk Of Loss

Please ensure that the information you have provided at checkout is correct before completing your purchase. All purchases from Shirt App are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you have not received your package or have any questions regarding the delivery please contact the carrier. 

Why does this site look and operate differently than MDen.com?

The M Den Custom Shop is a micro-site of MDen.com. The platform of this site is a bit different due to the programming complexities of the custom shirt technology. We hope to have this fully integrated into MDen.com soon but to offer this unique custom and personalized collegiate clothing experience we opened this micro-site.

Can I use M Den gift cards on this microsite?

M Den gift cards are not currently an accepted payment option on this microsite. If you have additional questions please contact our customer service representatives at 800-462-5836 or email customerservice@mden.com

Why can't I ship overseas?

To ship your order overseas please reach out to our customer service representatives at 800-462-5836 or by email at customerservice@mden.com. 

For all inquiries, please contact us at customerservice@mden.com

Our support team will respond to all inquiries as soon as possible between the hours of 8am-8pm EST, Monday-Friday.